EthicAI LogoBack to Home

Refund Policy

Last Updated: 17 April 2026

1. Introduction

This Refund Policy explains the terms and conditions for refunds on purchases made through DMR EthicsAI at drm-ethicsai.site. We are committed to customer satisfaction and offer fair refund terms for our AI ethics training courses and services.

2. Registration Deposit Refunds

Registration Deposit Overview

The Registration Deposit is an optional £50.00 payment that secures your Early Bird pricing (50% discount), reserves your place in the first cohort, and is fully refundable under the conditions below.

Full Refund Period (Before Course Launch)

Eligibility: You paid a £50 Registration Deposit and request a refund before the first course launches (late April 2026)

Refund Amount: 100% (full £50.00 refund)

Processing Time: 5-7 business days

No Questions Asked: We will process your refund immediately without requiring a detailed explanation.

After Course Launch

  • Credit Toward Purchase: Your £50 deposit is automatically credited toward any course purchase (valid for 90 days)
  • Automatic Refund: If you do not purchase within 90 days, your deposit will be automatically refunded
  • Early Refund: You can request a refund at any time if you decide not to purchase

3. Course Purchase Refunds

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases.

Eligibility Requirements

You are eligible for a full refund if ALL of the following conditions are met:

  • Time Limit: Request within 14 days of purchase date
  • Limited Access: You have accessed less than 25% of the course content
  • No Downloads: You have not downloaded course materials, templates, or frameworks
  • No Certificate: You have not completed the course or obtained a certificate

Refund Amounts

Learning PathEarly BirdRegular
User/Employee Path£49£97
Manager Path£149£297
Admin Path£199£397
Master Admin Path£249£497
Full Platform Access£497£997

4. Refund Exclusions

Refunds Will NOT Be Granted If:

  • More than 14 days have passed since your purchase date
  • You have accessed more than 25% of the course content
  • You have completed the course or obtained a certificate
  • You have downloaded course materials, templates, or resources
  • You violate our Terms and Conditions
  • You initiated a chargeback with your bank

5. How to Request a Refund

Step 1: Email Us

Send email to ethicai@drmgroup.uk

Subject line: "Course Refund Request" or "Deposit Refund Request"

Step 2: Provide Information

  • Your full name and email address
  • Order number or transaction ID
  • Course(s) purchased and date of purchase
  • Brief reason for refund

Step 3: Processing

  • Review: 1-2 business days
  • Processing: 7-10 business days
  • Refund issued to original payment method

6. Corporate and Team License Refunds

Corporate and team licenses have different refund terms due to their customized nature:

  • 14-day review period from date of purchase
  • Refund available if no team members have accessed content
  • Partial refunds NOT available for individual team members
  • Custom terms may be negotiated in corporate contracts

7. Chargebacks and Disputes

Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving issues fairly and quickly. Chargebacks incur fees, take longer to resolve, and may result in account suspension.

8. Extenuating Circumstances

We may grant refunds outside our standard policy for:

  • Medical emergencies or serious illness
  • Family emergencies
  • Unexpected job loss or financial hardship
  • Military deployment

To request an exception, email us with "Refund Exception Request" in the subject line and explain your situation.

9. Contact Information

Response time: General questions 1-2 business days, Refund requests 1-2 business days (review) + 5-10 business days (processing).

Version: 1.0